At Volador, we are committed to ensuring a seamless and efficient delivery experience for our customers. Please take note of the following guidelines regarding our shipping process:

Dispatch Time:

Orders are processed promptly, and products are dispatched within 24-48 hours of order placement using a reliable courier service in Jaipur.

Free Shipping:

We offer FREE SHIPPING on all orders across India (Zone In-reach only).

Order Cancellation:

Orders can be canceled within 24 hours of placement.

Order Tracking:

Upon dispatch, you will receive an email with tracking details, allowing you to monitor the status of your order.

Delivery Timelines:

Delivery timelines may vary due to logistics availability.

Order Value Calculation:

Order value is calculated post-application of discounts, VAT, GST, or any other applicable charges.

OUT OF REACH, DELAYS, AND CANCELLATIONS:

Out of Delivery Zone (ODZ):

Some areas may be Out of Delivery Zone. In such cases, we’ll notify you within 48 working hours. You can choose to cancel for a refund or provide an alternative address.

Delays in Shipping:

Delays may occur due to factors beyond our control. We appreciate your understanding in such instances.

Non-Delivery and Order Cancellation:

After two unsuccessful delivery attempts, undeliverable packages will be returned to our Head Office Warehouse in Jaipur.

COD (Cash On Delivery) ORDERS:

For COD orders, if we can’t deliver the package, we’ll attempt to contact you via phone and email. If we can’t reach you, the order will be considered ‘Terminated.’

PRE-PAID ORDERS:

Similar to COD, for prepaid orders, we’ll make attempts to contact you. We recommend being available or having someone ready to receive the order.

PAYMENT OPTIONS:

We offer multiple payment options, including Debit card, Credit card, UPI, and Cash On Delivery.

CONTACT INFORMATION:

For any queries, feel  free to reach out to us at contact@thevolador.com or leave a message at +917891001781.

Thank you for choosing Volador!